Rental & Privacy Policies

Below are our Okaloosa Island condo rentals policies and our privacy policy.  If you have any questions please contact us today!

Age Requirement:  NO reservations will be accepted for singles under the age of 25 unless accompanied by a parent or legal guardian. A parent or legal guardian shall be allowed to supervise no more than 3 individuals under the age of 25. Parent or legal guardian MUST occupy the same room as those they are supervising. Any reservations made under false pretenses will forfeit all prepaid rents and deposits and will be required to vacate the unit.

Check in/out time:  Check-in begins at 3:00 PM (CST) with most units ready by 5:00 PM (CST).  There is a possibility that your vacation rental may not be ready until slightly later, especially during peak season.  Your patience is appreciated.  No discount will be given for late check-in. Check out time is 10:00 AM (CST).

Advance Payment: To confirm your reservation, an advance payment will be required at time of booking in the amount of $200.00, plus travelers insurance (if purchased), and a non-refundable reservation fee of $50.00. Advance payments made by check must be received within 5 days of booking or the reservation will be automatically cancelled. Payments will be placed in an interest bearing escrow account and all interest will accrue to EMMCO.

Rental Payment: All short term reservations must be paid in full 14 days prior to arrival. Your credit card on file will be billed for the unpaid balance on the date full payment is due. If you prefer to pay the balance due by check, the check must arrive 30 days prior to the full payment due date.  Reservations that are not paid in full by the final due date will be cancelled and all advance payments will be forfeited. Seasonal/monthly guests must pay the firsts month’s rent 30 days prior to arrival by mailing in a check or money order. Credit cards are not accepted after arrival for rent payment during monthly, winter reservations.

Trip InsuranceEl Matador has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancelation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional and the cost is 6.95% of your total reservation stay. This insurance can be purchased up until your final payment is made on your reservation.  To learn more about Sun Trip Preserver or to file a claim, please visit:  http://trippreserver.com/sun-trip.html
Phone: 866-889-7409
Email: redsky@archinsurance.com
Mail: Red Sky Travel Insurance c/o Arch Insurance Company  11350 McCormick Rd, Suite 102  Hunt Valley, MD 21031.

Cancellation: Cancellations made more than 14 days prior to arrival will result in a loss of $200.00 advance payment, $50.00 reservation fee and travel insurance (if purchased). Cancellations within 14 days of arrival, no shows or shortened stays will result in a loss of entire pre-payment. The loss can be avoided if Red Sky travel insurance was purchased and the reason for cancellation is covered under the policy, or if we can re-rent the unit for the full term of the original rental period. The travel insurance fee and reservation fee are always non-refundable.

Pets are prohibited in all rental units. There are no exceptions to this policy any time of the year.

Unit Assignments: Unit requests will be honored whenever possible. However, EMMCO reserves the right to change a unit assignment without notice.

Minimum Stay Requirement: All of our units require a minimum 3 night stay, with some requiring a 7 night stay or a Saturday to Saturday stay. A longer minimum stay is required during peak seasons. Your Reservation Agent will explain to you the specific requirements of your requested unit.

Cleaning Fee: All units require a one-time cleaning fee. The clean fee ranges from $65.00 to $85.00 depending on unit size. The fee will cover all normal cleaning required after departure. Please follow departure instructions carefully as failure to complete required tasks could result in additional cleaning fees.

Violation of Policies and Rules: Violations of our policies or those of the Homeowners Association will result in immediate eviction and forfeiture of all rents and prepayments.

Key Policy: Lost keys will result in a mandatory re-keying of the unit. The fee for a lost key will be a minimum of $80 or the cost of the re-key, whichever is greater. There are no exceptions to this policy.

After Hours lock-out: After hours lock out service is available. A lock out fee of $50 due to the agent that comes out to let you in the unit.  This may be paid in cash directly to the agent or we can charge to your account on the business day following the service.

NO SMOKING IS PERMITTED IN ANY RENTAL UNIT.

Boat / Trailer Parking: Recreations vehicles, including boats and trailers, etc. fitting within the boundaries of a single parking space will be allowed to park in designated areas only.  Vehicles including motor homes, RV’s, vans, etc. are not to be occupied while on property.  Boat/RV parking shall be limited to five spaces at any given time and are assigned on a first come, first served basis.  Parking of these vehicles shall be limited to one day within any two week period.  Up to 13 additional days may be approved by the General Manager, based on parking availability.
OVERSIZE BOATS WILL BE TURNED AWAY WITHOUT EXCEPTION.

 

Privacy Policy

This privacy policy discloses the privacy practices for www.elmatador-rentals.com.   This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

 We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

 You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security

 We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Updates

 Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 850-796-2507 or via email at manager@elmatador-rentals.com